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Toll Free Telephone Banking 24/7
(888) 700-7202

Toll Free Customer Service (During Lobby Hours)
(877) 266-2265
Email us for more information at info@C1Bank.com.

CAUTION: Electronic mail sent through the Internet is not secure or encrypted and could be intercepted by a third party. For your protection, do not send identifying information such as account or Social Security numbers to us or others. Further, do not send time-sensitive, action-oriented messages, such as transaction orders, fund transfer instructions, or check stop payments, as it is the policy of C1 Bank not to accept such items electronically.

Lost or Stolen Debit Card?

DEBIT CARD FRAUD HOTLINE: 800-554-8969

If your debit card has been lost, stolen, or you believe it has been compromised in any way, call for assistance as soon as possible.

Customer Complaint Policy

C1 Bank is focused on providing financial services via the Internet in compliance with all Federal and State regulatory policies including but not limited to consumer protection, fair lending and civil rights laws. The Principles and Values of C1 Bank include putting the customer first as well as consistently reflecting a focus of honesty, integrity and responsibility. In the event a complaint needs to be filed with C1 Bank, the individual can:
  • Contact the Compliance Department of C1 Bank at (941) 749-8873
  • Notify C1 Bank in writing at:
    C1 Bank
    Attn: Compliance Department
    100 5th St South
    St. Petersburg, FL 33701
The complaint should be submitted in writing, and should include the following information:
  • A description of the act or practice that is thought to be unfair or deceptive, or in violation of existing law or regulation, including all relevant facts.
  • The name and address of the complainant.
  • Response to a complaint sent directly to C1 Bank will typically be provided to you in writing within 15 business days. In the event a complaint is not resolved to your satisfaction you may contact our federal regulator, the Federal Deposit Insurance Corporation (FDIC), for further review: (877) 275-3342. If there are any questions or comments, contact C1 Bank a (877) 266-2265.

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