Online Security

Current Online Security Statement for Personal and Business Online Banking Security

C1 Bank works with cutting-edge technology partners to help ensure that a secure environment is made possible for our valued customers. Below are some of the security features employed by C1 Bank to offer a more worry-free internet banking experience to our customers:

Data Transmissions
Data-exchanged between your PC and our internet banking systems are encrypted. Encryption is accomplished through Secure Sockets Layers (SSL), which utilizes mathematical formulas to 'encrypt' or hide information from prying eyes on the Internet.

Inactivity Log-off
After a period of inactivity our online banking system will automatically log off your session to reduce the risk of another individual or hacker from accessing your information while you are away from your computer. However, C1 Bank strongly suggests that when finished with an online banking session to log off of internet banking and close your browser to terminate access to your personal information for added protection.

Your Password
You will be responsible for maintaining one of the most important security measures: your password. When you receive your C1 Bank internet banking password, be sure to keep it a secret. Memorize it, or write it down and keep it in a safe place. It is not recommended you carry your password in your purse or wallet. Make sure no one watches you enter your password and always close your browser when leaving the computer. Make sure you regularly scan your computer for viruses and malware that could be used to capture password keystrokes. You ultimately hold the key to your password security.

Multifactor Authentication
An additional layer of security and fraud protection has been added to help prevent identity theft. When you sign up for internet banking you will be required to establish a security image and three security questions. Your security image will help to confirm that the website you are visiting is authentic and your security question answers will serve as a second layer of security to verify your identity on non-registered computers. The Multifactor Authentication System also uses a browser cookie to identify you when you register your computer with our internet banking. If the browser cookies are cleared, or if you use a different computer than the one you originally registered, you will need to re-register your internet banking account with the new computer, if you choose. C1 Bank recommends that you only register a personal computer that is always in your control. Additional security devices may also be required for high risk services.

Secure Mail
C1 Bank discourages the transmission of emails containing sensitive information through unprotected email channels. However, if you email us through internet banking using our Secure Mail service we can ensure that your e-mail correspondence is encrypted and much safer than sending a direct email through an unencrypted service.

Please note: C1 Bank will not ask you to submit personal or account information via e-mail. For your protection, any e-mail sent from C1 Bank including customer service e-mails or e-mail alerts should require that you successfully login to our secure Online Banking web-site before entering any personal information. If you ever receive an e-mail appearing to be from C1 Bank that asks for personal information such as your account number or Social Security Number, do not respond to the e-mail and notify us immediately at 941-756-0099 or 877-266-2265.

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